Affordable Computer Solutions LLC

ACS
Remote Services Repair Options!

With our NEW Remote Services option, it may be possible to not only diagnose your computer from the comfort and convienence of your home or office, but we may also be able to repair it without having to bring it into one of our locations for repair! Save time and Money!

Lets get Started!

Please follow these helpful Instructions:

Go to the following WEB Site:

http://www.whatismyip.com/

Write down your IP Address and let the technician know this address when he is on the phone with you.

** NOW **

Click here on the green Remote Services button to download the
Remote Services Tool
to your computer!

The following window will open after clicking the Green ASC Remote Services Button.

Click "RUN"

Ant then "RUN" again if promped...

Click "NEXT" to install the Program

Agree to the terms of Use

Make sure only the TightVNC Server is checked

Clear the Check in other boxes

Click "NEXT"

Choose "NEXT" Again

Check only the "Add exception" box at the bottom.

Click "NEXT" Again

Click "Finish"

Click "START"

Then "TightVNC"

Then "TightVNC Server (Application Mode)"

Then "RUN TightVNC Server"

This ICON should appear in the Task manager at the right Bottom of your screen.

Click it once and the following window will open:

Click on Primary Password "SET"

Key in a password to use (8 characters max)

Key it again in the Re-type Box.

Then inform the Technician this is complete.

If this window firewall pops up, Click "UnBlock" to allow access for TightVNC

Enter the password given to you by the ACS Technician or one of your choosing

in the boxes..."Primary" and "View Only"

Then Click "Apply"

The ACS Tech may give you this password if you wish.

Once executed, the following icon will appear in the TASK Tray in Windows.

When you call for Remote Technical Support, give the Technician the
IP Number and the Password you assigned, the Technician will need this
information to connect to to your computer.

Your IP Number should stay consistant unless you have to reinstall the application, or you need support on a different PC or Mac.

Each time you call for assistance
give the password and IP Number to the technician.

When the technician has completed your remote service
you should close the Remote Application Program.

Leave the program on your desktop in order to use it whenever
you want to allow ACS to log into your computer and help you
with your computer related problems.

Affordable Computer Solutions has been a leading Supplier of Quality Service throughout NYS over the last 6 years.

This lets you know our commintment to servicing your computer needs at any level!

Call us for HELP ! . . . 315-735-6266

Email: info@cnycomputer.com
Email: info@affordablecomputersolutionsllc.com